1. Introduction

Samia USA (“Samia,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us.

By accessing or using our website, you agree to the practices described in this Policy.

2. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide Directly

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via third-party payment providers)

  • Account login credentials

  • Any information you voluntarily submit through forms or communications

B. Information Collected Automatically

  • IP address

  • Browser type and device information

  • Pages visited

  • Time spent on site

  • Referring URLs

  • Cookies and tracking technologies

C. Order & Transaction Information

  • Products purchased

  • Order history

  • Payment confirmation details

We do not knowingly collect personal information from children under 13 years of age.

3. How We Use Your Information

We use your information for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Providing customer support

  • Sending order confirmations and transactional communications

  • Improving our website and user experience

  • Fraud prevention and security monitoring

  • Marketing communications (only if you opt-in)

  • Compliance with legal obligations

4. Legal Basis for Processing (GDPR Compliance)

For users located in the European Economic Area (EEA), we process personal data under the following legal bases:

  • Performance of a contract (e.g., processing orders)

  • Legitimate business interests

  • Legal compliance

  • Consent (for marketing communications and certain cookies)

You may withdraw consent at any time.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Improve website functionality

  • Analyze traffic and performance

  • Personalize content

  • Deliver advertising

You may manage cookie preferences through your browser settings. For users in the EEA, we provide cookie consent mechanisms where required.

6. Sharing of Personal Information

We do not sell your personal information.

We may share your information with:

  • Payment processors

  • Shipping and logistics providers

  • Email marketing platforms

  • Website hosting providers

  • Legal authorities when required by law

All third-party providers are contractually obligated to safeguard your data.

7. Your Privacy Rights

A. California Residents (CCPA/CPRA Rights)

If you are a California resident, you have the right to:

  • Request access to the personal information we collect

  • Request deletion of your personal information

  • Request correction of inaccurate information

  • Opt out of the sale or sharing of personal data (we do not sell data)

  • Limit the use of sensitive personal information

To exercise your rights, contact us at:
📧 support@samiausa.com

We will respond within the timeframe required by law.

B. European Union Residents (GDPR Rights)

If you are located in the EU, you have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Request erasure (“Right to be Forgotten”)

  • Restrict processing

  • Object to processing

  • Data portability

  • File a complaint with a supervisory authority

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this Policy

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

9. Data Security

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, misuse, alteration, or disclosure.

However, no electronic transmission over the internet can be guaranteed 100% secure.

10. International Data Transfers

If you are accessing our website from outside the United States, please note that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

13. Contact Information

If you have any questions regarding this Privacy Policy or your personal data, you may contact us at:

Samia USA
San Salvador, El Salvador
Email: support@samiausa.com